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STANDARD supports every installed machine with a structured Service Level Agreement (SLA) designed to provide clarity, accountability, and predictable response times.
Our SLA defines response targets for technical support, remote diagnostics, parts dispatch, and on-site service coordination through our authorized technician network. Every service request is tracked and managed centrally, ensuring you have a clear point of contact and documented follow-through.
The objective is simple:
Minimize downtime. Communicate clearly. Resolve issues responsibly.
Detailed SLA terms and response classifications are provided with your service agreement documentation.
All STANDARD machines are built to order based on the agreed technical configuration and customer process requirements. We do not ship stock machines — every unit is engineered and assembled specifically for your application.
Typical Build Time: 8–16 weeks (depending on machine type and configuration)
Estimated Ocean Shipping: 4–6 weeks to major U.S. ports
Inland Transport & Coordination: 3–10 days depending on final destination
Throughout production and shipping, STANDARD coordinates logistics, documentation, and delivery planning to ensure a structured, predictable installation process.
Our approach is simple:
Build it right. Ship it properly. Deliver it professionally.
Add content for this tab using the richtext editor. You can insert product data, metafields, images, videos, and tables using the dynamic source picker and editor toolbar.
Add content for this tab using the richtext editor. You can insert product data, metafields, images, videos, and tables using the dynamic source picker and editor toolbar.
