Messaging Consent and Communication Policy

STANDARD Machine Tools – Messaging Consent & Communication Policy

At STANDARD Machine Tools, we use phone calls, text messages (SMS/MMS), and WhatsApp messages to respond to inquiries, share quotes, send order and shipping updates, and support installations and service. Our goal is to make it easy for operators, engineers, and buyers to stay in touch with us in the way that suits them best.

How We Use Your Phone Number

If you share your mobile number with STANDARD Machine Tools, we may contact you by call, SMS, or WhatsApp for purposes such as:

• Responding to quote or information requests
• Clarifying technical questions about machines or applications
• Sending formal quotations, drawings, photos, or videos
• Providing order, production, and shipping updates
• Coordinating installation, training, or service visits
• Following up on previous conversations to ensure your issue is resolved

We do not sell or rent your contact details to third parties.

Consent to Receive Calls, Texts & WhatsApp Messages

By submitting any form on our website, contacting us via WhatsApp, or otherwise providing your mobile number to STANDARD Machine Tools, you agree that:

• You are the owner or authorized user of the phone number you provide.
• You consent to receive calls, SMS/MMS messages, and WhatsApp messages from STANDARD Machine Tools at that number, related to your inquiries, quotes, orders, or services.
• Message frequency will vary depending on your conversations with us and the services you request.
• Message and data rates may apply, depending on your mobile carrier plan.
• Your consent to receive these messages is not a condition of purchasing any goods or services.

Suggested checkbox text for your forms (place next to a required opt-in box):

“I agree to receive calls, SMS/MMS, and WhatsApp messages from STANDARD Machine Tools at the number provided about my inquiry, quotes, orders, and related services. I understand message/data rates may apply and that I can opt out at any time by following the instructions provided.”

How You Opt In

You may opt in to receive communications from STANDARD Machine Tools in one or more of the following ways:

1. Web forms – When you submit a quote request, contact form, or support form and tick the consent checkbox described above.
2. Text message (SMS/MMS) – When you text our toll-free number to start a conversation with us.
3. WhatsApp – When you start a WhatsApp conversation with our business number or click a “Chat on WhatsApp” button on our website or communications.
4. Phone calls & email – When you provide your mobile number to our team over the phone or by email and verbally or in writing request that we send you updates or information by text or WhatsApp.

Each of these actions is treated as your consent to receive relevant communications from us via the channels listed.

How to Opt Out

You can opt out of messaging at any time:

• SMS/MMS: Reply with “STOP” to any text message from us. You may also use “END”, “CANCEL”, “UNSUBSCRIBE”, or “QUIT”.
• WhatsApp: Send us a message saying “STOP”, or use WhatsApp’s tools to block or mute our business number.
• Phone calls: Tell our team member that you no longer wish to receive calls, and we will update your preferences.

After you opt out, we may still contact you by other methods (such as email or phone) only when necessary to fulfill existing orders, warranties, or legal obligations.

For help with our messaging program, you can reply “HELP” by SMS/WhatsApp, or contact us using the details below.

Privacy

Your information is handled in line with our internal data protection practices. We only use your contact details to manage our relationship with you (for example: answering questions, sending quotes, processing orders, and supporting your machines).

Contact Information

STANDARD Machine Tools / STANDARD Direct LLC
Website: www.stdmt.com
Email: sales@stdmt.com | info@stdmt.com
Toll-free: +1 855 550 0606 / + 1 855 77 00 990